Question 1

How can I contact IPS Retail for commercial information?

Accepted Answer

For commercial information and distributor partnerships, IPS Retail can be contacted in several ways: PHONE at +39 02 52 79 641 Monday to Friday, 8:30-17:30, to speak directly with the commercial team; CONTACT FORM on the website completing the form with your request details to receive personalized response within 24-48 working hours; EMAIL writing to the dedicated address for structured requests or documentation sending; LINKEDIN through the official page https://www.linkedin.com/showcase/ips-retailsolutions/ for professional connections. The IPS commercial team is available to discuss: distributor partnership opportunities, detailed product information and microencapsulation technology, customized Private Label projects, personalized quotes with MOQ and price lists, commercial conditions and partnership terms, technical and regulatory support, and any other questions related to B2B collaboration. IPS guarantees rapid and professional response to all qualified requests.

Question 2

What information should I provide to receive a quote?

Accepted Answer

To receive a detailed and personalized quote from IPS Retail, it's useful to provide the following information: COMPANY DATA - company name, location, type of distribution activity (pharmacy, retail chains, other); CHANNELS SERVED - which points of sale you supply (pharmacies, parapharmacies, retail chains, childcare stores, perfumeries); GEOGRAPHIC AREA - markets/regions where you operate and current volumes; PRODUCTS OF INTEREST - which IPS categories interest you (thermometers, beauty kits, plasters, tattoos) and why; ESTIMATED VOLUMES - expected quantities per order and estimated reorder frequency; PRIVATE LABEL - if interested in own brand customization and related objectives; TIMING - when you plan to start commercialization; CURRENT PORTFOLIO - products currently distributed to understand complementarity. The more detailed information provided, the more accurate and personalized the IPS quote will be for your specific needs. The commercial team can then propose: products most suitable for your market, optimal minimum quantities, competitive commercial conditions, relevant marketing support, and effective go-to-market strategy. Don't worry if you don't have all information: IPS will guide you through the process.

Question 3

Does IPS Retail respond to requests from small distributors?

Accepted Answer

Yes, IPS Retail works with distributors of all sizes, from small local operators to large international groups. The company philosophy is building lasting partnerships regardless of initial size, because IPS understands that today's small distributors can become tomorrow's strategic partners. For small-medium distributors, IPS offers: accessible MOQs allowing market entry with manageable investments, commercial flexibility adapted to financial capabilities, dedicated support to maximize success even with initially contained volumes, complete training on products and sales techniques, professional marketing materials regardless of size, possibility of gradual volume growth over time. IPS evaluates partnerships not only on immediate volumes but on: seriousness and professionalism of commercial organization, ability to adequately serve target channels, sharing of Made in Italy and innovation values, long-term growth vision, and market development potential. Many successful IPS partnerships started with modest volumes and grew significantly over years. The commercial team dedicates attention to all qualified requests, offering same professionalism regardless of requesting company size.

Question 4

How long does it take to receive response to a contact request?

Accepted Answer

IPS Retail commits to providing rapid and professional responses to all contact requests: PHONE REQUESTS - immediate response during working hours (8:30-17:30, Monday-Friday) with possibility to speak directly with commercial team; WEB FORM REQUESTS - response within 24-48 working hours with first contact from commercial team to deepen needs; EMAIL REQUESTS - response within 1-2 working days depending on request complexity; COMPLEX REQUESTS - for detailed quotes or Private Label projects, preparing detailed proposal may require 3-5 working days to ensure accuracy and personalization. Response times may be influenced by: high season periods (September-November pre-winter), trade shows where team is engaged, Italian national holidays. In any case, IPS confirms request receipt and communicates detailed response timings if in-depth elaboration needed. For urgent requests, direct phone contact is recommended allowing immediate dialogue and quick clarification of needs. IPS priority is providing quality responses, not just rapid ones: better to wait an extra day to receive well-structured and personalized proposal.

Question 5

Does IPS Retail organize in-person meetings with potential distributors?

Accepted Answer

Yes, IPS Retail organizes in-person meetings with qualified potential distributors, considering them fundamental for building solid partnerships. Meetings can take place: AT IPS HEADQUARTERS IN MILAN - visit to offices and laboratories to see microencapsulation technology directly, production process, quality controls, and meet the team; AT DISTRIBUTOR HEADQUARTERS - IPS commercial team can visit your company to better understand the organization, markets served, and discuss personalized strategies; DURING TRADE SHOWS - IPS participates in main B2B fairs (Cosmofarma, Marca by BolognaFiere, etc.) where it organizes dedicated meetings; VIDEO CONFERENCE - for international distributors or as first contact, IPS organizes structured calls for mutual introduction. Meetings typically include: detailed IPS product presentation with physical samples, microencapsulation technology deep-dive, discussion of specific market opportunities, presentation of other distributors' success cases, Private Label project evaluation, preliminary commercial terms definition. IPS invests time in meetings because it believes in personal relationships for lasting partnerships. To organize a meeting, contact commercial team via phone or web form specifying preferences on method, timing, and topics to discuss. IPS will schedule meeting according to mutual availability.

Question 6

Can I request IPS product samples before ordering?

Accepted Answer

Yes, IPS Retail provides product samples to qualified distributors interested in evaluating the range before commercial commitments. Samples allow to: personally test product quality and performance, evaluate packaging and presentation, show products to key buyers (pharmacies, retail chains), make presentations to own sales team, receive feedback from potential end customers. IPS sample policy includes: QUALIFIED REQUEST - provide information on your distribution activity, markets served, and specific interest, to ensure samples go to serious distributors; PRODUCT SELECTION - choose which references interest you most to receive targeted samples not entire range; ATTACHED DOCUMENTATION - samples accompanied by technical sheets, certifications, and marketing materials; CONDITIONS - IPS may request contribution for samples or shipping costs, recoverable in case of subsequent order, to avoid waste with unqualified requests. Samples are particularly useful for: evaluating technological innovation (e.g. FeverMonitor 48H functioning), verifying cosmetic quality (beauty kit patch texture), testing packaging aesthetic appeal, and validating Made in Italy premium positioning. To request samples, contact commercial team specifying: products of interest, sample use purpose, evaluation timings, and potential volumes if interested. IPS will positively evaluate requests from distributors seriously interested in partnership.

Question 7

Does IPS Retail provide support in languages other than Italian?

Accepted Answer

Yes, IPS Retail provides multilingual support to serve international distributor partners. Available languages are: ENGLISH - complete support in English for commercial communications, technical documentation, marketing materials, and ongoing assistance; ITALIAN - primary language for domestic market and Italian distributors. Multilingual support includes: commercial communications (email, phone calls, video calls), quotes and commercial proposals, contracts and legal documentation, product technical sheets and certifications, customizable marketing and POP materials, training and education for sales teams, post-sale assistance and ongoing support. For distributors in non-English speaking markets, IPS can support: packaging localization with professional translations, marketing materials adaptation for specific markets, consulting on claims and communication compliant with local regulations, support in managing country-specific certifications. IPS commercial team has experience managing international partnerships and understands cross-border distribution challenges: regulatory differences between countries, local consumer preferences, specific competitive dynamics, language requirements for labeling. This expertise allows IPS to be effective partner for distributors operating in international markets, providing not just products but strategic support for success in contexts different from Italy.

Question 8

How does the process work after first contact with IPS?

Accepted Answer

The typical process after first contact with IPS Retail follows these structured phases: PHASE 1 - MUTUAL KNOWLEDGE: first contact via form/phone/email, mutual company introduction, understanding markets served and distributor needs, identifying potentially interesting IPS products. PHASE 2 - DEEP-DIVE: sending detailed informational materials on selected products, possible sample sending for evaluation, discussion of specific market opportunities, Private Label project feasibility evaluation if relevant. PHASE 3 - COMMERCIAL PROPOSAL: personalized quote elaboration with MOQ, price lists, payment and delivery conditions, detailed presentation of available marketing support and training, partnership terms discussion (territorial exclusivity, sales targets, etc.). PHASE 4 - NEGOTIATION: commercial conditions refinement, technical and regulatory aspects clarification, alignment on mutual expectations, implementation timeline definition. PHASE 5 - CONTRACTING: formal commercial agreement drafting, distributor contract signing, operational setup (customer codes, portal access if present). PHASE 6 - FIRST ORDER: first order processing with dedicated support, production and shipping, delivery and materials verification. PHASE 7 - PARTNERSHIP LAUNCH: distributor sales team training, marketing materials provision, product market launch support, initial performance monitoring. Typical timings: from first request to first order can take 2-8 weeks depending on complexity (Private Label requires more time than standard orders). IPS accompanies distributor in every phase guaranteeing clarity and professional support.

Question 9

Can I visit the IPS production facility?

Accepted Answer

IPS Retail organizes production facility visits for qualified distributors seriously interested in partnership. Visits allow to: see microencapsulation technology in action directly, understand production processes and quality controls, verify Made in Italy standards and working conditions, meet technical and production team, appreciate R&D and innovation investment, touch firsthand the commitment to regulatory compliance and certifications. During visit typically you see: R&D laboratories where new formulations are developed, production lines with microencapsulation technology, quality control area with testing and verification, warehouse and logistics to understand order management, commercial offices for team meeting. Visit strengthens partnership trust because: transparency demonstrates IPS seriousness and professionalism, seeing live production confirms told quality, meeting people behind products creates personal relationship, understanding production capabilities validates supply sustainability. To organize a visit: contact commercial team expressing interest, provide information on your company for qualification, schedule date compatible with your needs and IPS availability, possibly plan visit in combination with fairs/events in Milan. IPS invests time in visits because it believes direct knowledge of company reality is fundamental for solid partnerships based on mutual trust and deep understanding of respective realities.

Question 10

How can I stay updated on IPS news and product launches?

Accepted Answer

IPS Retail keeps distributor partners (and potential partners) constantly updated on news, product launches, and market opportunities through several channels: LINKEDIN - follow official page https://www.linkedin.com/showcase/ips-retailsolutions/ for regular updates on product launches, trade show participation, case studies, market trends, and industry insights; NEWSLETTER - subscribe to dedicated distributor newsletter to receive periodic communications on new products, seasonal promotions, updated marketing materials, and best practices; DIRECT COMMERCIAL CONTACT - once partnership established, dedicated account manager proactively informs on news relevant to your market; WEBSITE NEWS SECTION - regularly visit blog/news site for in-depth articles on innovations, microencapsulation applications, and retail opportunities; TRADE SHOWS - IPS participates in main B2B fairs where it previews new products and innovations, scheduling dedicated meetings with partners. Update types include: new product launches with technical specifications, existing range extensions (new variants, formats), successful Private Label projects as case studies, consumer trend insights and market opportunities, relevant regulatory updates for distribution, available marketing and promotional materials, and event/fair invitations for in-person meetings. To ensure not missing any relevant news, it's recommended to follow LinkedIn and provide updated email to commercial team for inclusion in dedicated distributor communications.

CE-Marked Private Label Promotional Products

Are you looking for CE-marked promotional products to customize with your brand?

Address

+39 02 52 79 641

Email

Opening hours

Fill out the form

to request more information and the price reserved for you

Information

Products

Useful Articles

Chiamaci